Service Writer / Service Advisor
Company: Sonsray Machinery LLC
Location: North Las Vegas
Posted on: April 24, 2024
Job Description:
What do we do?
At Sonsray, we're in the business of moving mountains. Sonsray
supports the construction, transportation, and agriculture
industries. We are the largest CASE Construction Equipment
dealership on the West Coast. Sonsray provides comprehensive sales,
as well as parts and service support, including rental and leasing
programs for our CASE customers. Why work here?
At Sonsray, we value all employees, their contributions, and most
importantly, their ideas!
We know that the key to moving mountains is teamwork. -
- Medical (PPO + HSA options)
- Dental, Vision, and Life insurance - Free -
- 401K with competitive contributions made by Sonsray
- 80hrs of annual vacation which increases with years of
service
- Uniforms Provided Annually
- Boot Voucher Annually - $125.00
- One full day off and paid for Community Volunteer work,
annually
- Birthday Dinner on Sonsray -
- Privately owned and operated. All decisions come from the
heart, not a boardroom
- Annual Holiday Party - we cover airfare and hotel for you and
your +1
- We're growing! We encourage you to also
- Open door policy - enjoy working with an active owner and
management team A Day in the Life of a Service Writer:
Compensation: $20.00 - $25.00 per hour DOE -
- Verifies warranty and service contract coverage by examining
records and papers; explaining provisions and exclusions
- Develops estimates by costing materials, supplies, and labor;
calculating customer's payment, including deductibles
- Prepares repair orders (RO) by describing symptoms, problems,
and causes discovered, as well as repairs and services required;
obtaining approval signatures; entering RO into E-Emphasys -
- Maintains a job board and helps in the delegation of work to
technicians
- Maintains customer confidence by explaining estimates and
expected return of vehicle; obtaining customer's approval of
estimates; obtaining and providing contact telephone numbers;
answering questions and concerns
- Maintains unit records by recording problems and corrective
actions planned
- Updates job knowledge by participating in educational
opportunities; reading manufacturers' publications and taking
online factory courses
- Enhances organization's reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities
to add value to job accomplishments
- Performs other functions or duties as directed by management in
line with the objectives of the dealership
- Minimum 3 years of experience handling heavy phones, office
administrative duties, customer relations, great computer skills,
and problem-solving
- Heavy Diesel dealership experience is highly desired
- Basic mechanical knowledge is a plus
- Bilingual in Spanish is a plus
- Able to accomplish monthly service goals and deadlines
- Excellent customer service skills are needed with a proven
ability to handle customer updates, concerns, demands, and
objections while always maintaining professional and good composure
in the workplace
https://sonsray.com/about/sonsray-video-gallery/ Questions? Contact
us at Recruiting@Sonsray.com or 323.319.1900 ext 137
Keywords: Sonsray Machinery LLC, North Las Vegas , Service Writer / Service Advisor, Advertising , North Las Vegas, Nevada
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