Customer Service Manager
Company: Swift Heating & A/C
Location: Cedar City
Posted on: February 16, 2026
|
|
|
Job Description:
Job Description Job Description Job Title: HVAC Customer Service
Representative (CSR) Company: Swift Heating & AC Location: Cedar
City, UT Position Type: Full-Time | Monday–Friday | Occasional
Weekend Phone Call Availability Position Summary: Swift Heating &
AC is seeking a proactive, organized, and customer-focused HVAC
Customer Service Representative (CSR) to serve as the first point
of contact for our service department customers. The CSR will be
responsible for answering or returning all incoming calls within 5
minutes, scheduling service calls, managing scheduling software,
invoicing through QuickBooks, and supporting administrative and
social media tasks to ensure a smooth customer experience.
Preferred Skills: Previous experience in HVAC, plumbing,
electrical, or other skilled trades industries. Knowledge of basic
invoicing, collections, and payment tracking procedures. Comfort
with light marketing and customer engagement through social media.
Compensation: $33,000 Responsibilities: Answer all incoming calls
or return missed calls within 5 minutes. Schedule HVAC service
calls efficiently using company scheduling software. Monitor and
update the scheduling system throughout the day for accuracy and
changes. Enter customer and service information accurately into
QuickBooks. Invoice service calls for property managers and ensure
payment is secured from homeowners. Monitor Swift Heating & AC’s
social media accounts for messages, comments, and customer
inquiries; respond appropriately or escalate as needed. Perform
additional administrative tasks as assigned, including during
slower periods and the off-season. Maintain a professional and
courteous demeanor with customers, vendors, and internal team
members. Support the service team by providing updates, dispatch
information, and customer notes when necessary. Qualifications:
Prior experience in a customer service or administrative role (HVAC
industry preferred). Proficiency in scheduling software and
QuickBooks (or strong ability to learn quickly). Strong written and
verbal communication skills. Exceptional organizational skills and
attention to detail. Ability to multitask and prioritize in a
fast-paced environment. Reliable, self-motivated, and able to work
with minimal supervision. Familiarity with social media platforms
(Facebook, Instagram, Google My Business) is a plus. About Company
We are a fast-growing HVAC company committed to quality
craftsmanship and outstanding customer service. As we expand, we
are seeking a skilled and dependable Experienced HVAC Installer who
is ready to take the next step in their career. If you’re looking
for a long-term role where your experience is valued and your
leadership is encouraged, we want to hear from you.
Keywords: Swift Heating & A/C, North Las Vegas , Customer Service Manager, Customer Service & Call Center , Cedar City, Nevada
