Assistant General Manager

Company: Mina Group
Location: North Las Vegas
Posted on: May 15, 2022

Job Description:

International Smoke is the wildly popular collaboration between award-winning Chef Michael Mina and entrepreneur Ayesha Curry. Inspired by Curry and Mina s shared love of global travels and international cooking techniques, International Smoke ignites a new spark of flavor and creativity focused on woodfired steaks, seafood, ribs, and vegetarian entrees to create flavorful dishes that are craveable worldwide. Celebrating food as the heart of the community, International Smoke recognizes that fire is the start of all cooking, and every country shares this culinary spark.

POSITION SUMMARY

The Assistant General Manager Position provides administrative, technical and analytical support to the Kitchen and Dining Room Management teams, under the supervision of the General Manager. This position will collaborate with internal and external partners to accomplish all administrative tasks relating to the organization and business operation. The Assistant General Manager contributes to the planning, organization, and training necessary to achieve restaurant objectives in sales, costs, employee retention, communication and awareness, guest service and satisfaction, food quality and compliance.

GENERAL EXPECTATIONS

• Act with integrity, honesty and knowledge that promote the culture, values and mission of restaurant.
• Ensure that all guests feel welcome and are given responsive, professional, gracious service at all times.
• Perform all aspects of the position with efficiency, respect, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.
• Understand the philosophies of management and its owners. Display consistent attention to detail and follow through of all restaurant policies.
• Represent the restaurant professionally through effective communication, cooperation and relationships with the all business partners.
• Collaborate with the management team to create a culture and restaurant work environment based upon respect; foster opportunities for the team to learn, grow and develop their abilities.
• In partnership with the management staff, ensure that service standards are on par with all outside accreditation sources, including but not limited to: Zagat, Gayot, Mobil, AAA, San Francisco Chronicle, Wine Spectator, and Michelin. Adhere to the service foundation and philosophies established by restaurant
• Understand all programs, procedures, standards, specifications, guidelines and training protocols.
• Offer positive solutions to problems or issues and be a voice that is part of the decision-making team.
  DINING ROOM SERVICE:
  
  • Assist the General Manager in overseeing the day to day operation of restaurant
  • Write the weekly staff schedule. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when, and as needed, and that labor cost objectives are met.
  • Maintain a consistent level of business for the restaurant ensuring that its budgeted targets are met
  • Identify and manage all aspects pertinent to providing guests with the atmosphere standard set by management upon opening (lighting, music volume, crowd density, etc.)
  • Conduct pre-shift meetings keeping staff informed about developments in the restaurant, the industry and the future.
  • Maintain Monthly management notes in order to establish guidelines for service and restaurant operations into the future.
  • Conduct staff interviews and make recommendations for observations and hiring.
  • Organize and lead staff training classes and food & wine seminars. Demonstrate commitment to making all the current staff and management better.
  • Supervise Captains in their running of the dining room service.
  • Oversee the Host department to ensure that the guest experience at the door meets restaurant standards and that guests are greeted warmly with hospitality, following all MINA protocol.
  • Offer feedback to contribute to the Captains and Sommelier evaluations.
  • Ensure continuous improvement in quality of service, operational effectiveness, and employee retention and satisfaction.
  • Supervise guest/hourly employee interaction during service hours.
  • Support captain, hostess and floor staff in pre-opening responsibilities.
  • Support FOH team in all aspects of dining room service.
  • Maximize restaurant grid by understanding overall flow of restaurant and opening slots to do the most overall covers.
  • Leading database growth and data collection from guests
  • Working with general manager and culinary team on how to build check average in the restaurant through staff training and upselling
    COLLECTION/IT:
    
    • Assist accounting department in collection of outstanding balances from hourly employees (ie. shortages of resolved bar banks, gratuity refunds, etc)
    • Serve as primary on-site contact for off-site IT consultant (FunctionOne)
    • Troubleshoot all computer, audio. POS and miscellaneous electronic equipment on-site.
    • Schedule, supervise and sign-off on any on-site technical work completed by independent contractors.
    • Participate in the development for specifications for IT equipment, products or substitute materials.
      PRIVATE DINING, SALES, & EVENTS:
      
      • Identify all revenue generating centers to maximize sales and outreach opportunities and creating best practices that all staff members can use
      • Knowledge of competitive set and recommend sales/pricing strategies, service and product improvements to stay competitive
      • Responsible for achieving group dining/private dining room revenue budgets.
      • Respond to inquiries and ensure that customer requirements and specs are adhered to and that functions run smoothly, efficiently, and profitably.
      • Plan, organize and document all aspects of restaurant special events and PDR sales including creating personalized menus and wine selections, entertainment, specifications, communication with kitchen, purchasing, and staffing.
      • Solicit and promote special event business through building relationships with local businesses.
      • Track all PDR sales accurately in Avero as well as a daily spreadsheet for weekly/monthly reporting to Executive Team.
      • Oversee all restaurant sales and marketing activities, and promotion of the brand for general month to month growth in cover counts.
      • Proactively participate in local networking events and other mixers that generate leads for future PDR sales. Represent MINA Group with organizations such as but not limited to: Convention and visitor s bureau, wedding and event planners.
      • Develop successful sales support materials
      • Grassroots outreach that results in growth of general covers and event business
      • Concierge visits
      • Local businesses
      • Retail/Business partnerships
      • Continually observe, direct and assist staff where necessary during the entire event. Ensure that all the details as per the functions sheet are performed.
        HR & LABOR:
        
        • Know, follow, and implement all policies and procedures regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules, standards and procedures.
        • Coordinate staff reviews with General Manager and Human Resources department.
        • Audit time clock and labor reports daily. Follow up with staff and managers on anomalies or outstanding issues.
        • Responsible for verifying daily time clock entries and making corrections as necessary in Micros.
        • Submit complete and accurate time clock and labor reports to the restaurant accounting department for processing. Understand all restaurant payroll practices.
        • As necessary, schedule labor according to business levels and staffing needs. Alert General Manager and Executive Chef to potential overtime in advance.
        • As necessary, accurately cost-out kitchen and dining room schedules along with sales forecasts to ensure scheduling is on-par with budgeted labor percentages.
        • Primary liaison for Human Resources Department.
        • Conduct staff interviews and make recommendations for observations and hiring.
        • Liaise with the recruiting department to ensure that the recruitment process is ongoing and that interviews are being conducted on a regular basis.
        • Learn restaurant policies and standards for HR administration. Responsible for all paperwork and follow-up for hiring process, performance documentation and termination. Is communicative and responsive to HR needs and requests.
        • Ensure all HR paperwork is completed accurately and that new employees move through the interview and new-hire process in a timely manner. Follow up on any outstanding items on behalf of HR Department.
        • Ensure that staff receive time clock numbers in Micros within 24 hours of their start date.
        • Serve as primary, on-site HR contact for all restaurant employees. Facilitate questions or staff issues regarding benefits, reimbursements, health care, transit costs, direct deposit, sick pay, etc.
        • Facilitate and administer all workers comp paperwork and claims with HR.
        • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
          MARKETING:
          
          • Liaise between the MG Corporate marketing team, external agencies, and restaurant.
          • Assist, as necessary, with on and off-site special events and photo shoots.
          • Create and update all restaurant promotional materials and private dining packets.
          • Proactively explore insights, trends, observations, influences that have an impact on the local market and target customers
          • Communicate regularly with marketing department regarding restaurant events and identify cost-effective ways to drive business.
            FINANCIAL REPORTING:
            
            • Prepare all financial reports for company Weekly Manager Meetings and monthly Profit & Loss reviews.
            • Facilitate monthly Profit & Loss review meetings. Participate in owner s P&L review.
            • Complete online Daily Labor Summary and keep current with all applicable data.
            • Code all liquor, beer and restaurant-related invoices for correct payment.
            • Ensure that all monthly liquor and beer transfers are accurate and up-to-date.
            • Prepare month-end accrual sheet for any uncounted invoices and credits.
            • Maintain effective costs based on historical cost percentages, sales, and profits.
            • Assist with the writing of restaurant budget(s).
              OFFICE / ADMINISTRATIVE:
              
              • Prepare various operational reports; keep records pertaining to purchases, sales and requisitions. Develop relationships with internal and external customers with effective communication.
              • Responsible for overall office organization.
              • Source, order and re-stock all restaurant office supplies.
              • Check restaurant office voicemail and correspond as necessary.
              • Understand all systems in the restaurant and ensure that each is in working order. Maintains Crash Kit, Maintenance and Restaurant POS and Reservations System Emergency Contacts for use in the event of an emergency in a manner that any management team member could access the necessary information.
              • Maintain Monthly management notes in order to establish guidelines for service and restaurant operations into the future.
              • Attend weekly management meetings.
                MENUS:
                
                • Type, format and distribute all restaurant menus. Check for spelling, font, grammar and content. Share the menu with other chefs and restaurants via email. Archive Menu Matrix. Proofread menus for the restaurant, when necessary.
                • Type, format and keep current all private dining menus.
                • Ensure that all private dining brochures, current menus, wine lists, special event packets are up to date and loaded on the Recipe Exchange and/or the website.
                • Work with the culinary team to create unique and experiential offerings for events.
                  MAINTENANCE:
                  
                  • Supervise repairs and maintenance of facility.
                  • Coordinate any meetings regarding Dining Room repairs, maintenance or construction of the restaurant per Company Development team. Follow up as needed.
                  • Coordinate punch list for Dining Room cleanings and upgrades to the physical plant in concert with Company Development.
                  • Facilitate and negotiate all maintenance contracts.
                  • Serve as primary liaison with all exterior maintenance agencies, city inspectors etc.
                  • Serve as point of contact for restaurant/landlord or building personnel.
                  • Fully understand and comply with all federal, state, county and municipal regulations which pertain to health, safety and labor requirements of the restaurant, employees and guests.
                    SUPERVISORY RESPONSIBILITIES/DISCIPLINE
                    
                    • Assist General Manager in distribution and delivery of documented employee incidents.
                    • Indirectly assist in effective management of the restaurant. Carry out supervisory responsibilities in accordance with the restaurant s policies and applicable laws.
                      REQUIRED QUALIFICATIONS:
                      
                      • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
                      • 2-3 years of culinary experience, preferably in a fine dining environment.
                      • Bachelor s Degree and /or Culinary degree preferred.
                      • Excellent communication and organization skills. Ability to interact professionally and diplomatically with a variety of business partners.
                      • Fluency in Microsoft Office Suite: Word, Excel (Advanced ability), PowerPoint
                      • Prior experience with accounting software, POS systems, and payroll/HRIS systems.
                        LANGUAGE SKILLS:
                        
                        • Ability to read and interpret general business documents.
                        • Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers, guests and company executives.
                          PHYSICAL DEMANDS:
                          
                          • The physical demands described here are representative of those that must be met by a Manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
                          • While performing the duties of this job, the Manager is regularly required to stand, walk, sit, talk or hear. Frequently it is required to use arms and hands to finger, handle, reach or feel objects, tools, or controls. The AGM is occasionally required to stoop, kneel, crouch or crawl.
                          • The AGM must be able to lift and/or move up to 30 pounds, be able to work in a standing position for long periods of time and able to safely lift and easily maneuver plates, cases of water or wine, chairs and dining room tables.
                            
                            International Smoke and Mina group are equal opportunity employers committed to creating a welcoming and inclusive environment. We welcome applicants from a wide variety of identities, ideas and experiences and will consider candidates with criminal histories in accordance with all local, state, and federal laws. Mina Group offers reasonable accommodations for applicants with disabilities.

Keywords: Mina Group, North Las Vegas , Assistant General Manager, Executive , North Las Vegas, Nevada