Manager - Eligibility & Enrollment

Company: Firstsource
Location: North Las Vegas
Posted on: September 18, 2023

Job Description:

GENERAL SUMMARY:

The Eligibility Manager is responsible to oversee the staff for their department who are either on-site

in a hospital or within an office. This individual will evaluate the progress of the department, maintain

employee records, provide quality assurance, reporting, work with clients, etc.

Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an

individual must be able to perform each essential duty satisfactorily. The requirements listed below are

representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

Duties and Responsibilities:

* Oversee and direct the daily activities of the Department

* Coordinate account inventories and report daily/weekly to the Operations Manager

* Prepare and conduct staff training

* Maintain time and attendance records for staff

* Coordinate and/or assume responsibilities for employees during absenteeism, heavy

workloads, etc.

* Some travel is required

* Coordinate overtime to accommodate workloads when necessary

* Report and document employee disciplinary problems to superiors

Additional Duties and Responsibilities:

* Conduct quality assurance measures (i.e. auditing accounts, employee productivity, assist

with evaluations of employee work performance)

* Client services

* Adhere to prescribed policies and procedures as outlined in the Employee Handbook and

the Employee Code of Conduct

* Maintain awareness of and actively participate in the Corporate Compliance Program

* Assist with other projects as assigned by management

Educational/Vocational/Previous Experience Recommendations:

Firstsource 2009 - restricted 2

* Bachelor's degree or equivalent experience is required

* Medical assistance program experience is required

* Ability to effectively work and communicate with coworkers, staff and clients

* Ability to present oneself in a professional and courteous manner at all times

* Working knowledge of personal computers

* Demonstrate initiative and creativity in fulfilling job responsibilities

* Excellent written and verbal communication skills

* Ability to prioritize multiple tasks in a busy work environment

* Must demonstrate strong leadership abilities

Working Conditions:

* Call Center environment.

* Must be able to sit for extended periods of time.

Keywords: Firstsource, North Las Vegas , Manager - Eligibility & Enrollment, Executive , North Las Vegas, Nevada