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Registered Nurse Call Center

Company: US Department of Veterans Affairs
Location: North Las Vegas
Posted on: June 14, 2019

Job Description:

The VA Southern Nevada Health Care Team is currently seeking an experienced Registered Nurse (RN) to fill vacant Registered Nurse (Call Center).

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.The telephone triage nurse is a Registered Nurse assigned to the Health Administration Service (HAS) Health Information Call Center (HICC) and is responsible and accountable for provision of indirect veteran care through the telephone triage system. This nurse functions as an expert communicator over the telephone, providing timely, appropriate advice and/or guidance to veterans who seek assistance with health care issues. This responsibility includes the initiation and continuation of the nursing process; assessing the needs of the veteran, planning the nursing care needed to meet those needs, implementing and evaluating those needs which reflects the uniqueness of each veto ran, his disease process and how he is adapting to it. It is a complex role requiring flexibility and independent decision making as well as multi- focal l collaboration. Telephone triage involves ranking veteran's health problems according to their urgency, educating and advising veterans, and making safe, effective and appropriate dispositions according to protocols, all by telephone. Additionally, the telephone triage nurse functions as a veteran advocate facilitating accessibility to care.

Work Schedule: Various day tours Monday through Friday. (Scheduled hours will not exceed 40 hours per week.) Employee may be required to work weekends and holidays as business necessity dictates.

Financial Disclosure Report: Not requiredTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/18/2019.

Basic Requirements:


  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing.
  • Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia.


    Preferred Experience: 1 -2 years call center experience

    Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade:


    • Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required.
    • Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience.
    • Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience.
    • Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 year's of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year's of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required.
    • Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year's of nursing practice/experience; OR a Doctoral degree and approximately 2-3 year's of nursing practice/experience.


      Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office.

      Physical Requirements: This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued sitting. The incumbent must be able to demonstrate nursing procedures requiring technical skills. The incumbent must be a mature, flexible, sensible and individual capable of working effectively in stressful l situations, requiring the shifting of priorities based on emerging and changing call center needs

Keywords: US Department of Veterans Affairs, North Las Vegas , Registered Nurse Call Center, Healthcare , North Las Vegas, Nevada

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