Customer Service Coordinator
Location: North Las Vegas
Posted on: November 17, 2023
We are Alsco Uniforms. We've been working hard for our customers
since 1889 when we invented the uniform and linen rental industry.
Alsco Uniforms has grown into a worldwide leader serving over
350,000 customers in 13 countries. It's our job every day to make
every aspect of the customer experience better. Whatever our
customers need, Alsco Uniforms finds the answers that work for
Our employees are the heart and soul of Alsco Uniforms. As a
result, we have a long history of strong financial performance,
continuous improvement, and customer service. We're seeking driven
professionals with ambition to grow within our company. We'd love
to talk to you about how you can fit into our team of diverse
individuals and how your hard work will be rewarded with
competitive pay and benefits and ongoing career development.
Join our team and build your career with Alsco Uniforms!
Job Summary:The Customer Service Coordinator (CSC) drives customer
loyalty through response to inbound customer calls and proactive
outbound calls. The CSC coordinates the flow of information to and
from the Service Department and follows up with customers to ensure
satisfactory resolution. Performs other duties as required and
reports to the Service Manager.
Our full-time employees enjoy:
401K Plan with Company Match
Medical, Dental, Vision, FSA/HSA
Life Insurance, Disability Insurance
Vacation, Sick Time, Holidays
Choice of Global Cash Card or Direct Deposit
Learning & Development Opportunities
Inclusive and Diverse Team Environment
Essential Functions:- In a courteous and professional manner,
respond to customer service needs according to company policy and
procedures.- Make outbound calls or respond to inbound calls,
performing such tasks as audits, up-selling opportunities, problem
resolution, sales lead referral, customer follow-up and processing
order requests.- Coordinate the flow of information within the
Service Department, maintain call logs and files, check night
messages, contact personnel as appropriate, print daily reports and
arrange deliveries.- Ensure customer loyalty and outstanding
customer service, all with a sense of urgency. Build relationships,
communicate openly, educate customers, manage customer needs and
proactively resolve concerns in cooperation with supervision.-
Prepare, distribute and track Welcome packets, renewals, service
agreements, yearly/monthly reports, and other paperwork.- Monitor
and report competitive activity.- Follow written and verbal
instructions, attend meetings and perform other tasks as directed
Additional Functions:- Work with and support other service
personnel as required by supervision.
Qualifications:- Demonstrate excellence in telephone skills.-
Demonstrate excellence in internal/external customer service, sales
and relationship building skills.- Good experience and skills in MS
Office and basic administrative tasks.- Excellent verbal and
written communication skills in English, ability to comprehend and
follow direction, as well as good time management skills and being
a team player.- Recognize colors, sizes and types of product and
count, add and subtract accurately.Education:- High School
graduation or similar experience.
Travel Requirements:- None.
Typical Environmental Conditions:- Offices and service areas of a
typical industrial laundry facility, Service Center or depot.
For a general description of benefits that are being offered for
this position, please visit alsco.com/benefits.
Alsco is an Affirmative Action/Equal Employment Opportunity
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Alsco, North Las Vegas , Customer Service Coordinator, Hospitality & Tourism , North Las Vegas, Nevada
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