Customer Service Representative - Las Vegas, NV
Company: Optum
Location: Las Vegas
Posted on: May 12, 2025
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Job Description:
$ 1500 Sign-On Bonus for External Candidates -
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together.
Working in a call center environment under supervision to receive
and process inbound calls from patients, providers and other
medical staff. Execute outbound calls or electronic task to assist
with providing medical related services. Assist callers with
appointment scheduling, prescriptions refills, facility locations
and lab results. Resolve routine to complex issues.
This position is full-time, Sunday - Saturday. Employees are
required to have flexibility to work any of our 8-hour shift
schedules during our normal business hours of 7:00 am - 8:00 pm
PST. Our office is located at 2716 N TENAYA WAY LAS VEGAS, NV
44070.
We offer 4 - 6 weeks of paid training. The hours during training
will be 8:00 am - 5:00 pm PST from Monday - Friday.------Training
will be conducted onsite.
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Primary Responsibilities:
Answers a minimum of 11 calls per hour resolving moderate to
complex issues.
Schedule and verify appointments in clinical information
system.
Verify and update patient demographic and insurance
information.
Send and receive tasks to Provider offices to assist patient with
access to medical care.
Receive and process; expedite, stat and at-risk referrals.
Contact patients to advise of appointment and referral status.
Extreme high volume data entry.
Process and resolve expedited patient complaints.
Review and processing of medication refills.
Proactive response to inquiries from patients, Providers, and
internal medical personnel.
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. -
-Required Qualifications:
Experience with Excel (view, sort, filter) -
Oral and written communication skills
Listening, critical thinking, decision making, telephone, customer
service and problem-solving skills - -
Ability to work any 8-hour shift between the hours of 7:00 am -
8:00 pm PST, Sunday - Saturday
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Preferred Qualifications:
Minimum 6 months of experience in a customer service / call center
OR healthcare environment - -
Training in a medical office OR customer service-related field
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CPT and ICD-10 coding - - -
Medical Terminology - -
Knowledge of insurance products - -
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Soft Skills:
Ability to prioritize call types
Ability to demonstrate customer service and proper telephone
etiquette
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The hourly range for this role is $16.00 to $28.85 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission. -
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations. -
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment. -
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#RPO #RED -
Keywords: Optum, North Las Vegas , Customer Service Representative - Las Vegas, NV, Hospitality & Tourism , Las Vegas, Nevada
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