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Remote Technical Support Representative

Company: VirtualVocations
Location: North Las Vegas
Posted on: April 5, 2021

Job Description:

An information technology company specializing in cybersecurity has a current position open for a Remote Technical Support Representative. Core Responsibilities of this position include: Communicating with the clients of Access Server, our cutting-edge corporate VPN solution used by thousands of businesses worldwide Assisting and providing insight to ensure successful implementation and prompt troubleshooting Communicating with clients, primarily through messages in our online support ticket system Position Requirements Include: Good understanding of networking (TCP/IP, Routing, Layer 3 etc) Middle sysadmin/support skills Ability to use WireShark and tcpdump Knowledge of ssh, .x509 PKI, HTTPS, VPN Knowledge of Auth and MFA/2FA systems, for example, RADIUS, LDAP, AD, PAM, GAuth, Duo, YubiKey, RSA Understanding of Linux-based OS's (Ubuntu, CentOS, RHEL, Debian, etc.), modern Windows & macOS/OSX systems

Keywords: VirtualVocations, North Las Vegas , Remote Technical Support Representative, IT / Software / Systems , North Las Vegas, Nevada

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