Remote Technical Support Representative
Company: VirtualVocations
Location: North Las Vegas
Posted on: April 5, 2021
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Job Description:
An information technology company specializing in cybersecurity
has a current position open for a Remote Technical Support
Representative. Core Responsibilities of this position include:
Communicating with the clients of Access Server, our cutting-edge
corporate VPN solution used by thousands of businesses worldwide
Assisting and providing insight to ensure successful implementation
and prompt troubleshooting Communicating with clients, primarily
through messages in our online support ticket system Position
Requirements Include: Good understanding of networking (TCP/IP,
Routing, Layer 3 etc) Middle sysadmin/support skills Ability to use
WireShark and tcpdump Knowledge of ssh, .x509 PKI, HTTPS, VPN
Knowledge of Auth and MFA/2FA systems, for example, RADIUS, LDAP,
AD, PAM, GAuth, Duo, YubiKey, RSA Understanding of Linux-based OS's
(Ubuntu, CentOS, RHEL, Debian, etc.), modern Windows & macOS/OSX
systems
Keywords: VirtualVocations, North Las Vegas , Remote Technical Support Representative, IT / Software / Systems , North Las Vegas, Nevada
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