Remote Technical Customer Experience Engineer

Company: VirtualVocations
Location: North Las Vegas
Posted on: September 24, 2022

Job Description:

A software development company is in need of a Remote Technical Customer Experience Engineer.

Core Responsibilities of this position include:
Coordinating with internal engineering on the QA of bugs and feature requests to improve our products
Becoming a technical product knowledge expert on our platform with guidance from our team members
Providing a positive experience to the customer within our internal SLA
Must meet the following requirements for consideration:

AWS Certified Solutions Architect
3 years minimum of relevant work experience
Experience with cloud software like AWS, Azure, GCP, GitHub, etc
Experience with support and ticketing systems like Zendesk, Freshdesk, Jira, SFDC, Intercom, etc

Keywords: VirtualVocations, North Las Vegas , Remote Technical Customer Experience Engineer, IT / Software / Systems , North Las Vegas, Nevada

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