Technical Services Coordinator (Las Vegas)

Company: Innova Solutions
Location: North Las Vegas
Posted on: May 28, 2023

Job Description:

Innova Solutions is immediately hiring for a Technical Services CoordinatorPosition type: Full-time Contract to Hire Duration: 4 months Location: Las Vegas, NevadaAs a(n) Technical Services Coordinator you will: Are you a problem solver who enjoys working with customers to fix issues and offer instructions? ***** is looking for a Technical Services Coordinator (or TSC) to work as a level 1 agent. This position handles incoming calls, looking to resolve short, common issues or to gather necessary information to escalate to a level 2 agent. Strong communication, organizational, and troubleshooting skills are essential to provide a high level of customer service as the first point of contact for support. Job Duties:Answer incoming calls to tech support hotline, and create tickets for callsTroubleshoot common issues seen in software/hardwareAdd details to ticket to ensure escalated tickets contain enough information for level 2 agents to understand the full problem or requestDocument cases the TSC was able to solve to describe the issue, troubleshooting steps, and resolutionMonitor the incoming email-based tickets in queue and alert or assign tickets as neededHandle level 1 tickets and follow up throughout the case's lifecycleDevelop product knowledge through available resourcesCore Requirements:Communicate professionally with customersUnderstand and use troubleshooting processesAdapt communication to customer's knowledge levelHave strong attention to detailsDemonstrate organizational skillsUnderstand how software and hardware interactDesire to expand knowledge of productsMaintain composure if working with upset customerWorking knowledge of SQL, IP configuration, and software applicationsKnowledge of door hardwarePunctualityEducational and Experience Requirements:Associates degree or 3+ years' experience on the job/in the field***** Systems revolutionized access control with the introduction of the ***** Virtual Network SVN data-on-card technology and the battery-operated wire-free electronic lock range in 2001. For nearly 20 years ***** has been synonymous with innovative solutions, including stand-alone, cloud-based and mobile applications, that set new standards in security, manageability, flexibility and design that bring real-world benefits to virtually any type of door. Across a broad range of industries and applications, ***** is widely recognized as a global market leader in electronic access control solutions. Our 650 employees at our offices in 32 countries work hard to help us deliver wire-free electronic access control solutions that are secure, efficient, flexible, and cost-effective. Over 20 million people in 90 countries use ***** products every day at 5 million access points and 25,000 successful projects. ***** Systems is a global leader in the development and manufacture of world-class hardware and software access control solutions for a variety of sectors: education, hospitality, retail, healthcare, residential, etc. SALTO revolutionized access control with the first stand-alone, battery-powered electronic lock; the ***** Virtual Network (SVN) data-on-card technology; and the first wireless access control system that combined a stand-alone locking device with online, real-time capabilities - without wires or mechanical keys. ***** is used in over 40,000 installations with 40 million daily users and has offices in 32 countries with a partner network that extends to every region of the globe. The ideal candidate will have: Associates degree or 3 years of experienceQualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Stephanie Zalesky Technical Recruiter 732-608-4316 PAY RANGE AND BENEFITS: Pay Range*: Between $44,000 - $48,000 per year OR $20.00 - $24.00 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)ClearlyRated Client Diamond Award Winner (2020)One of the Largest Certified MBE Companies in the NMSDC Network (2022)Advanced Tier Services partner with AWS and Gold with MSWebsite: https://www.innovasolutions.com/Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. * 1324b.PDN-991b2d91-a9e0-448e-8ce8-337181e53c97

Keywords: Innova Solutions, North Las Vegas , Technical Services Coordinator (Las Vegas), IT / Software / Systems , North Las Vegas, Nevada