Technology Support Engineer
Company: Las Vegas Sands
Location: Las Vegas
Posted on: April 1, 2026
|
|
|
Job Description:
Job Description: Position Overview The primary responsibility of
the Technology Support Engineer is to provide our internal and
external partners with high-quality desk-side service, technical
support, and troubleshooting assistance. This enables them to
perform their related responsibilities to the best of their
abilities. The responsibilities include the support of PC hardware
and software to install, maintain, and repair computers, devices,
peripherals, and networks to ensure that effective technology is in
place and used to its maximum capabilities for the organization.
This requires personal interaction, excellent customer service,
strong PC and network troubleshooting abilities, and a commitment
to quality work and complete resolution of the reported issues.
This position requires someone well-versed in computers and
networks to manage security configurations and software to maintain
privacy and protection from malicious activity. This role requires
high energy and the ability to provide effective technical support
to assist users with the operation and use of technology. All
duties are to be performed in accordance with departmental and Las
Vegas Sands Corp.’s policies, practices, and procedures. All Las
Vegas Sands Corp. Team Members are expected to conduct and carry
themselves in a professional manner at all times. Team Members are
required to observe the Company’s standards, work requirements and
rules of conduct. Essential Duties & Responsibilities Support the
IT Operations function with its primary goals of Run, Maintain and
Sustain. Responsible for handling incidents related to computers,
software applications, network connectivity, mobile devices, and
other related technology. Manage a queue of requests, accurately
enter information into ticketing system(s) and complete follow-up
on incidents and requests. Set up hardware and configure software
and peripherals. Maintain and repair technology equipment (PCs,
printers, phones, audio-video systems, etc.). Follow prescribed
troubleshooting procedures, manage communications, and escalate
appropriately to supporting IT teams. Perform operating system
installation, upgrade, configuration, and security patch
deployments using enterprise software distribution platforms.
Champion collaboration across IT and business functions.
Independently contribute to team objectives. Mentor, support, and
cross-train other Technology Support Engineers and Service Desk
Technical Analysts. Monitor systems for availability, capacity, and
performance utilizing monitoring tools and dashboards. Contribute
suggestions for new products, services, and processes to ensure
best in class customer service. Contribute to self-service
knowledgebase, operational procedures, and documents. Consistently
demonstrate professionalism in all interactions. Execute business
communication on system planned maintenance, incident status
notifications and other customer communications. Perform physical
implementation and changes in coordination with IT Services
provider and in adherence with change approval process where
applicable. Perform job duties in a safe manner. Attend work as
scheduled on a consistent and regular basis. Perform other related
duties as assigned. Minimum Qualifications At least 21 years of
age. Proof of authorization to work in the United States.
Bachelor’s degree in information technology, computer science, or a
related field (or equivalent experience). Must be able to obtain
and maintain any certification or license, as required by law or
policy. CompTIA A certification or ITIL certification preferred.
Understanding of ITIL and IT Service Management. 5 years of diverse
technical support experience with PCs, networks, mobile devices,
peripherals, and user account management. Proven experience
professionally engaging with stakeholders across all levels of the
organization, including peers and executive leadership. Ability to
work varied shifts, including nights, weekends, and holidays.
Expertise in Windows, MAC, and Linux operating systems, Active
Directory, and productivity applications. Expertise in WIFI
configuration, conference room A/V technologies, physical access
controls, connectivity to cloud services, internet circuit,
identity administration and permission. Good knowledge of internet
security and data privacy principles. Attention to details:
excellent organizational and time management skills. Strong
analytical and problem-solving skills. Strong communicator who can
explain complex technical concepts to both IT management and
business stakeholders in a consumable fashion. Demonstrated
experience building cross-functional partnerships. Willing to work
with remote teams in different geographies and time zones.
Effective written and verbal communication skills in English.
Strong interpersonal skills with the ability to communicate
effectively and interact appropriately with management, other Team
Members and outside contacts of different backgrounds and levels of
experience. Physical Requirements Must be able to: Lift or carry 30
pounds, unassisted, in the performance of specific tasks, as
assigned. Physically access assigned workspace areas with or
without a reasonable accommodation. Work indoors and be exposed to
various environmental factors such as, but not limited to, CRT,
noise, and dust. Utilize laptop and standard keyboard to perform
essential functions of the job.
Keywords: Las Vegas Sands, North Las Vegas , Technology Support Engineer, IT / Software / Systems , Las Vegas, Nevada
