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Specialist, Customer Solutions

Company: Acosta
Location: North Las Vegas
Posted on: December 4, 2019

Job Description:

Overview The Customer Solutions Specialist manages any order changes directly with our customers. The Customer Solutions Specialist is responsible for change orders, order logistics, pricing issues, quantity issues. This incumbent is the first contact with our customers when any order that has been confirmed has a challenge or issue. The incumbent(s) in this position should exhibit the following ACOSTA values: - People Minded - Must show dignity and respect to all people - Integrity - Must exemplify the highest degree of ethical behavior - Results Oriented - Must show passion, pride and commitment to succeed - Trust - Must be honest, sincere and confident - Teamwork - Must build trusting relationships - Innovation - Must progress through a combination of creativity, common sense and vision - Balance - Must maintain an optimistic attitude and keep perspective on what is important in life Responsibilities Essential Functions of this Position (list in order of most important to least important): 1. Answer sales rep and buyer questions on new items (request spec sheets, fill out new item forms, etc.) 2. Answer questions and troubleshoot order issues (late trucks, damaged items, shortages, etc.) 3. Revise orders by buyer request 4. Request missing confirmations if not provided within 24-48 hours 5. Keep client notes and files up to date on Share Point and EB systems 6. Research pricing discrepancies from confirmation to what is loaded in FM. Report any updates to pricing team or approve for Order Specialist to confirm to buyer. 7. Forward information to *********************** for distribution to sales team, clients and customers as needed, (price lists, warehouse notices, holiday schedules, POS material, etc.) 8. Other duties as assigned Qualifications Minimum Education Requirements: - High School DiplomaGED - Bachelor of Arts Degree (Preferred) Experience Requirement (i.e. 5 yrs category mgmt or 3 yrs food brokerage): - 3 -5 prior work experiences - Preferred experience with Food Mark Foodservice Software - Preferred Experience with E-Briefcase Software - Preferred Food Brokerage Administrative Management Knowledge, Skill and Ability Requirements (i.e. plan-a-gram software expertise, presentation skills): - Strong communication and interpersonal skills. - Ability to interact with all levels of personnel including client level contacts - Advanced knowledge of MS Office Suite (Word, Excel, Spreadsheet, Outlook) - Advanced knowledge of data entry software. Work State US-NV-North Las Vegas Job ID 2019-****** Work City North Las Vegas PCN ****** Position Type Regular Full-Time Work Zip 89032 Category Corporate Jobs

Keywords: Acosta, North Las Vegas , Specialist, Customer Solutions, Other , North Las Vegas, Nevada

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