Service Advisor

Company: The W W Williams Company
Location: North Las Vegas
Posted on: January 12, 2021

Job Description:

Service Advisor (Las Vegas, NV):W.W. Williams is seeking an experienced, highly motivated Service Advisor for our high volume service department. The responsibilities of this role includes greeting the customer, creating a service repair order based on the customer's request, and keeping the customer informed of the status of the repair.Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Writer/Advisor provides advice to customers regarding vehicle repairs.JOB DUTIES:* Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.* Open and close work orders in a timely manner.* Research vehicle recalls, service & repair information with manufacturers' websites.* Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.JOB REQUIREMENTS:* Must have excellent customer service experience.* Must work closely with vehicle repair technicians.* Excellent verbal and written skills.* Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.* Able and comfortable with multi-tasking.* Possess high level of overall technical knowledge.* Clean driving record, and must pass drug screen and background check.EDUCATION:* Experience with heavy duty dealership and/or diesel service environment preferred.EOE/AAP/M/F/Vets/Disabled, DFWP.

Keywords: The W W Williams Company, North Las Vegas , Service Advisor, Other , North Las Vegas, Nevada