Customer Service Specialist

Company: PrideStaff
Location: North Las Vegas
Posted on: January 15, 2021

Job Description:

Nature of the Work* Customer service in a call center setting, performing collection, cashiering, and data entry.* Performing specialized duties in the billing, call center, collections, and new customer units relating to City Utilities.* Performing other financial support duties, cashiering, reconciling petty cash drawers.* Receiving utility payments from public performs arithmetic calculations, and verifies totals.* Responding, evaluating, resolving, and communicating customer concerns and complaints related to utility bills, water waster, late penalties, consumption levels, water quality, water pressure, conservation, and other utility-related questions.* Arranging appointments between City staff and customers follows through on the results of the meetings and provides verbal and written responses to customer inquiries.* Receiving, processing, and evaluating requests relating to customer accounts in any status.* Assisting in reviewing and processing discrepancies in customer accounts.* Performing various customer service, accounting, financial, and collection functions as required.* Performing any related duties and responsibilities as required.Job Requirements:Required Qualifications* High School diploma or GED.* Two years of customer service work which included clerical and accounting or bookkeeping experience for a utility company or financial institution.* Six months of customer service experience working specifically in collections for a utility company or financial institution.* functions and in receiving and possessing monies.* Understanding of principals and procedures of record keeping.* Organization, accuracy, efficiency, and analytical skills necessary to perform job functions.* Ability to communicate and maintain relationships with City staff and other personnel.* Ability to communicate with customers effectively in various situations.* Type a minimum of 40 words per minute.Physical Requirements* Ability to work in a typical office environment, use standard office equipment, read printed material and a computer terminal/screen, and communicate in person and over the telephone.* Frequently required to stand, walk, sit for long periods of time, use hands to finger, handle, or feel, climb or balance, talk and hear, and lift and/or move up to 25 pounds.SDL2017

Keywords: PrideStaff, North Las Vegas , Customer Service Specialist, Other , North Las Vegas, Nevada