Customer Service Specialist
Company: PrideStaff
Location: North Las Vegas
Posted on: January 15, 2021
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Job Description:
Nature of the Work* Customer service in a call center setting,
performing collection, cashiering, and data entry.* Performing
specialized duties in the billing, call center, collections, and
new customer units relating to City Utilities.* Performing other
financial support duties, cashiering, reconciling petty cash
drawers.* Receiving utility payments from public performs
arithmetic calculations, and verifies totals.* Responding,
evaluating, resolving, and communicating customer concerns and
complaints related to utility bills, water waster, late penalties,
consumption levels, water quality, water pressure, conservation,
and other utility-related questions.* Arranging appointments
between City staff and customers follows through on the results of
the meetings and provides verbal and written responses to customer
inquiries.* Receiving, processing, and evaluating requests relating
to customer accounts in any status.* Assisting in reviewing and
processing discrepancies in customer accounts.* Performing various
customer service, accounting, financial, and collection functions
as required.* Performing any related duties and responsibilities as
required.Job Requirements:Required Qualifications* High School
diploma or GED.* Two years of customer service work which included
clerical and accounting or bookkeeping experience for a utility
company or financial institution.* Six months of customer service
experience working specifically in collections for a utility
company or financial institution.* functions and in receiving and
possessing monies.* Understanding of principals and procedures of
record keeping.* Organization, accuracy, efficiency, and analytical
skills necessary to perform job functions.* Ability to communicate
and maintain relationships with City staff and other personnel.*
Ability to communicate with customers effectively in various
situations.* Type a minimum of 40 words per minute.Physical
Requirements* Ability to work in a typical office environment, use
standard office equipment, read printed material and a computer
terminal/screen, and communicate in person and over the telephone.*
Frequently required to stand, walk, sit for long periods of time,
use hands to finger, handle, or feel, climb or balance, talk and
hear, and lift and/or move up to 25 pounds.SDL2017
Keywords: PrideStaff, North Las Vegas , Customer Service Specialist, Other , North Las Vegas, Nevada
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