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UTV Product Catalog Specialist

Company: Cycle Gear
Location: North Las Vegas
Posted on: February 18, 2021

Job Description:

Job DescriptionProduct Catalog Specialists support the overall growth, functioning and success of our Product Catalog Team by leveraging their moto-expertise to improve the experience of the customer, across all Comoto sites and within the Specialist's segment.Every day you will be directly contributing to our online catalog of hundreds of thousands of products that, when accurately presented to customers, helps them to make the most informed buying decisions when shopping on RevZilla.com, CycleGear.com and JPCycles.com. How cool is that?Specialists also provide coaching and education of their segment to their Product Catalog peers and are a source of deep UTV / ATV wisdom in support of the customer service team. As a Product Catalog Specialist focused on the UTV segment, your week-to-week activities will be guided by bi-weekly sprint cycles, but your day-to-day might include:

  • Creating new product pages
  • Updating existing product pages making corrections and adjustments as needed
  • Auditing and repositioning or recategorization of groupings of products
  • Reaching out to vendors and suppliers to obtain detailed information about the products that we carry
  • Working within the ticketing system to field and answer inquiries from our Rider Service Centers. This involves:
  • Investigating product page issues that customers bring to the attention of our Service Center Team Members
  • Conducting product-related research in support of customer service inquiries
  • Preparing, formatting and uploading Excel files into the sku databaseSupporting the Service Centers is just one piece of the bigger picture. As a Catalog Specialist you'll also support the Buyers and Product Managers on the Comoto Merchandising Team, ensuring that the product pages in their areas of expertise are polished, edited, accurate and easily readable. If you're enthusiastic about Excel and passionate about powersports, if you care about the customer shopping experience and want an opportunity to provide support to the key holders of the Comoto library, this is the opportunity for you.QualificationsOur UTV Product Catalog Specialist Will:
    • Maintain the UTV / ATV vehicle database to ensure fitment accuracy and timeliness of updates, first to market is the goal
    • Quality Control and audit both new and old UTV/ATV product pages
    • Help to determine the prioritization of brands, products and experience to provide the best possible experience for the Comoto UTV customer
    • Create new product pages: import/convert skus, write original content, upload images, assign options, etc
    • Provide timely answers to address and support the Rider Service Centerteams/customer inquiries - you will function as a resource in support of the retail customer
    • Support other team members to ensure success in meeting team level goals
    • Partner with Buyers and Product Managers to support the implementation of segment strategy
    • Work closely with Product Catalog Associates to grow, improve and promote the UTV segment
    • Perform various additional functions related to maintenance of the product catalog including but not limited to the creation and maintenance of product pages and size charts, writing of original content for product pages, vehicle fitment updates and rolling product audits.Our UTV Product Catalog Specialist Has:
      • 1 year experience in a customer focused role
      • High level of familiarity with UTV / ATV powersports, vehicles, parts, brands and riders' needs
      • Pro-level knowledge of UTV / ATV products and industry trends
      • Excellent written and oral communication and interpersonal skills
      • Comfort with Microsoft Office and Google Docs products
      • Previous experience working in a Dealership or parts counter experience is a plus, but not a strict requirement in this role

Keywords: Cycle Gear, North Las Vegas , UTV Product Catalog Specialist, Other , North Las Vegas, Nevada

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