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Returns Team Lead

Company: Cycle Gear
Location: North Las Vegas
Posted on: April 6, 2021

Job Description:

Job DescriptionThe Revzilla Fulfillment Center in North Las Vegas is currently looking for a Returns Team Lead! This is a 2nd shift position: 3pm - 11:45pm Monday - Friday.Our Returns Team Lead:

  • Trains employees in returns department functions
  • Supports Tier 2 inspectors in completing refurbishment, blem, and vendor return processes
  • Performs quality checks on outbound orders when requested by the Customer Service team
  • Records metrics for Returns team members
  • Manage team's labor kiosk in accordance with direct and indirect paths
  • Provides feedback on customer experiences, issues and opportunities to customer service
  • Facilitates unauthorized returns, return to sender packages, and misshipments
  • Proactively recognizes potential challenges with customer experience and products. Escalates to the appropriate party
  • Ability to work throughout the distribution center
  • Embody and embrace the qualities of a Returns Lead that a Returns Team Member would expect from a mentor. Promote Comoto's ideal leadership qualities to your team, peers, supervisors, and managers
  • Be a strong presence and serve as a leader and representative of ComotoQualificationsKnowledge, Skills, Abilities, and Core Competencies:
    • Commitment to Comoto's Core Values
    • Minimum of 1 year leadership experience required.
    • Superior attention to detail
    • Solid data entry experience
    • Strong problem solving and analytical skills
    • Established communication, interpersonal, and listening skills
    • Efficient Chrome navigation
    • Ability to interact and work in a fast-paced environment, wearing multiple hats
    • Time management skills and the ability to organize multiple priorities
    • Ability to work a schedule outside of normal business hoursAdditional InformationAll your information will be kept confidential according to EEO guidelines.

Keywords: Cycle Gear, North Las Vegas , Returns Team Lead, Other , North Las Vegas, Nevada

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