Workforce Specialist

Company: Comoto
Location: North Las Vegas
Posted on: May 3, 2021

Job Description:

Job Description

The Comoto Rider Service Center (aka Customer Service Team) is currently looking for our next Workforce Specialist. This position can be done remotely, and the schedule will be 1:30pm to 10:00pm Eastern Time (10:30am - 7:00pm Pacific Time). All equipment will be sent to you.

Our Workforce Specialist will

• Monitor real time activity of agents, agent occupancy, volume reporting by interval, and maintaining service level in a multi-channel environment.
• Manage the scheduling of contact center activity, team projects, team training, and meetings
• Monitor real time adherence statistics, helping to ensure agents are on the phones during scheduled phone hours, includes monitoring breaks/lunches
• Monitor sick calls/tardiness, etc., entering exceptions into workforce management system (absence, tardiness, leave early, meetings, overtime, etc.)
• Maintain relationships, provide support for, and gain cooperation and commitment to internal and external resources in achieving departmental and overall business objectives
• Manages priorities of agents to ensure resources are used to effectively meet service level expectations
• Performs other duties as assigned or requested.

Keywords: Comoto, North Las Vegas , Workforce Specialist, Other , North Las Vegas, Nevada