NorthLasVegasRecruiter Since 2001
the smart solution for North Las Vegas jobs

Workforce Specialist

Company: Comoto
Location: North Las Vegas
Posted on: May 3, 2021

Job Description:

Job Description

The Comoto Rider Service Center (aka Customer Service Team) is currently looking for our next Workforce Specialist. This position can be done remotely, and the schedule will be 1:30pm to 10:00pm Eastern Time (10:30am - 7:00pm Pacific Time). All equipment will be sent to you.

Our Workforce Specialist will

  • Monitor real time activity of agents, agent occupancy, volume reporting by interval, and maintaining service level in a multi-channel environment.
  • Manage the scheduling of contact center activity, team projects, team training, and meetings
  • Monitor real time adherence statistics, helping to ensure agents are on the phones during scheduled phone hours, includes monitoring breaks/lunches
  • Monitor sick calls/tardiness, etc., entering exceptions into workforce management system (absence, tardiness, leave early, meetings, overtime, etc.)
  • Maintain relationships, provide support for, and gain cooperation and commitment to internal and external resources in achieving departmental and overall business objectives
  • Manages priorities of agents to ensure resources are used to effectively meet service level expectations
  • Performs other duties as assigned or requested.

Keywords: Comoto, North Las Vegas , Workforce Specialist, Other , North Las Vegas, Nevada

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Nevada jobs by following @recnetNV on Twitter!

North Las Vegas RSS job feeds