Location:4855 Engineers Way, Suite 102, North Las Vegas, NV
Perks Archway Offers:
Health, dental, vision benefits Life, AD&D, short and long
term disability insurance Generous paid time off (PTO) Recognition
programs and service awards 401 (k) with a company match Employee
assistance program, including identity theft protection and travel
assistance Employee discount programs.
The Account Representative will provide regular work direction
to Client Services team and may be responsible for duties
surrounding larger clients or ownership of smaller clients. This
position also supports our clients by handling the day to day
requirements of campaign, project, and order related work to ensure
a high level of quality execution to our end customers. This may
include end to end responsibility for the success of assigned
projects from project definition and scope to post job analysis and
after order customer service. This role is also responsible for
communication and coordination of client requests through Archway
MAJOR AREAS OF RESPONSIBILITY:
Provide work direction to team on activities surrounding
campaign and project management. Serve as client contact for day to
day campaign, project, and order related business. Perform campaign
and project management activities including timeline management;
using campaign and project management tools; risk escalation and
mitigation; reporting; and ensuring quality work through end
customer delivery. Responsible for campaign and project execution
to ensure completion on time and in a manner that satisfies
requirements, provides quality outcomes, and provides mutual value.
Partners with operations and other shared service areas through
predefined process steps to ensure quality execution. Prepare
campaign and project quotes for presentation to client and
understand implications to pricing when job specifications are
changed or updated to ensure proper work capture for billing. Work
with the client on maintaining the integrity of requirements,
inventory per contract, and other work related activities. Works
with Client Services leadership to resolve work risk, out of scope
client requests, or other production changes to ensure resolution
internally and externally. Support and maintain all corporate
quality standards, policies, procedures and work instructions as
outlined in the company process documentation. Ensure customer
satisfaction by preventing the occurrences on nonconformities
relating to product, process, and quality. Apply knowledge of
contract and pricing to determine if scope of work falls within the
parameters of the agreement, partners to address as appropriate
including giving visibility to client development. Apply attention
to detail of order management procedures and requirements to ensure
proper billing to the client, including timely and accurate closing
of work to prepare for billing process. Ensures all work performed
is accounted for and provided for the billing cycle by
understanding contractual requirements and adherence. Partners with
billing as needed. Provide input on process improvement
opportunities including improved efficiencies and cost savings.
Update client business rule documentation ensuring that internal
key stakeholders are aware of business process changes. Provides
world class customer service and after order care for clients.
Support and maintain corporate quality standards, policies,
practices and work instructions. Regular punctual attendance.
Respectful and non-threatening treatment of others. All other
duties as assigned
Communication: Works to ensure overall client satisfaction
through internal and external communication channels. Provide input
to business leader on team and/or employee performance. Support
client development and other key personnel to provide work insights
for client business reviews or internal corporate review as
appropriate. Troubleshoot and resolve potential client concerns;
making decisions in the best interest of the Company and the client
or escalating issues as appropriate to the proper level of
management. Communicate with supervisor/manager when new business
opportunities are identified.
QUALIFICATIONS, EXPERIENCE, EDUCATION, KNOWLEDGE, AND SKILLS
Bachelors Degree, preferably in business or equivalent work
experience. Excellent written and verbal communication skills.
Effective interpersonal and customer facing skills. Ability to
identify new business opportunities. Ability to prioritize and
manage multiple tasks with sensitive deadlines. Strong project
management skills; ability to manage end-to-end project
requirements. Ability to work independently and in a team
environment. Ability to handle tasks requiring attention to detail.
Experience with using an order management system, campaign
management system, and ability to learn new systems. Aptitude to
develop solid understanding of financial elements of the business.
Strong general computer skills including MS Office Suite. Proven
business acumen, judgment, and decision making skills. Professional
appearance and demeanor.