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Front Desk Agent

Company: Boyd Gaming
Location: North Las Vegas
Posted on: May 3, 2021

Job Description:

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.

  • Sell rooms utilizing excellent customer service skills and yield management.
  • Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
  • Complete all registration forms and computer input.
  • Retrieve and distribute room keys.
  • Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
  • Communicate with Executive Hosts regarding hotel stays.
  • Utilize computer to run necessary reports.
  • Balance all transactions at the end of shift (audit out).
  • Operate manual procedures in the event of computer failure.
  • Other duties as assigned by management.
  • High school diploma or equivalent, and minimum 6 months front desk experience.
  • Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
  • Ability to communicate with guests and staff in English.
  • Knowledge of hotel key system.
  • Must be able to work flexible shifts.
    Able to stand for long periods of time.
  • Detail oriented and able to multitask.
  • Ability to add, subtract, and audit accounts.
  • Money handling experience and ability to operate electronic draft system.
  • Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
  • Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Keywords: Boyd Gaming, North Las Vegas , Front Desk Agent, Other , North Las Vegas, Nevada

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