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Tech

Company: Liquidity Services
Location: North Las Vegas
Posted on: May 3, 2021

Job Description:

Liquidity Services, Inc. (NASDAQ: LQDT) (LSI) is the worlds largest B2B e-commerce marketplace for surplus assets. The Company provides leading corporations, public sector agencies and over 3.7 million registered buyers a transparent, innovative and effective online marketplace platform and integrated services to conduct commerce globally in the $150 billion reverse supply chain market. On behalf of its clients, LSI has completed the sale of over $8.5 billion of surplus in over 500 product categories, including consumer goods, transportation and heavy equipment assets, biopharma, energy and industrial equipment. LSI has been on the forefront of environmental sustainability practices by promoting the re-use and re-sale of used assets for over two decades, diverting nearly 10 billion pounds of surplus from landfills around the world. The Company is also an incubator for entrepreneurs and small business customers who source value priced inventory and equipment from its marketplaces to build and sustain businesses around the world.

The Company has successfully driven adoption of its solution as a best practice in the marketplace and now serves more than 14,000 corporate and government agency sellers and is rapidly approaching annual potential Gross Merchandise Volume (GMV) of more than $1 billion. In response to our continued growth, LSI is seeking a talented IT Field Services Tech to help us convey our unique value proposition to industry influencers in support of our outreach to executive level decision makers within the Fortune 1000 marketplace.


The Field Services Technician will serve as the primary technical support for local and field computer users. This includes both hardware and software maintenance, communication, and problem resolution.


  • Perform general IT support including technical troubleshooting, workarounds and resolution delivery and escalation as needed for end user issues in a Microsoft Windows desktop environment
  • Provide back up support to Service Desk, on/off boarding of employees, provide support to remote users
  • Base areas of support include Windows desktop/laptop, local and network printers, and other peripherals). Provide desktop phone support, Microsoft Office 365, OneDrive for Business, mobile email support with Microsoft Office 365, and on/off prem software installation and troubleshooting support
  • Jive administration for the site, and remote users
  • Manage all IT hardware inventory at local sites, including maintaining asset management system to 100% accuracy to account for all IT fixed assets
  • Knowledgeable in first level network and server hardware troubleshooting and installations and ability to act as eyes/hands on the ground while working with remote tier 3 support and engineering teams
  • Be available to respond to IT business needs at local sites that may arise outside standard business hours 24/7
  • Travel to regional and national sites for local IT support as needed, up to 10%
  • Limited and/or primary administration of financial and inventory management systems depending on business function of job site
  • Administration of local and enterprise, installation and troubleshooting of network printers, file services administration and shadow copy backup/restoration
  • DHCP administration, including the creation, assignment and troubleshooting of static IP addresses
  • Knowledge and ability to troubleshoot Active Directory issues, including account lockouts, distribution lists and security groups
  • Administer the Office 365 control panel, including user administration, distribution groups, shared mailboxes, mobile setup, and message routing and associated troubleshooting
  • Add value to the organization by creating knowledge base articles for new incidents we work and correct
  • Manage assigned tickets, including detailed updates and documentation in ticketing system in accordance with established SLAs
  • Learn and follow instructions, use standard operating procedures provided by management

Education/ Experience:
  • Associates Degree in Computer Science (or a related field) or two additional years experience; bachelors degree preferred
  • 3+ years in IT support required
  • Strong technical problem solving and troubleshooting skills
  • Knowledge of ITIL is helpful in understanding the layout of our support paths within the organization
  • CompTIA A+ certification is helpful in scope of this job function
  • Other advanced certifications (Security +, Microsoft Server, CISCO network, etc.)
Skills:
  • Excellent customer service skills and strong time management skills
  • Strong desire to grow in experience and value as well as increased responsibility within the company by contributing innovative ideas and outstanding performance
Ability:
  • Ability to write clearly and accurately
  • Ability to manage and prioritize issues, requests, and projects
  • Must be able to speak effectively with customers
Work Conditions/ Physical Demands:
  • Normal office environment. Ability to lift up to 50 pounds.

Liquidity Services is an Equal Opportunity Employer.

Keywords: Liquidity Services, North Las Vegas , Tech, Other , North Las Vegas, Nevada

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