Locations: Sales - NV - Las Vegas, United States of America, Las
Senior Customer Service and Credit Review Coordinator
Capital One prioritizes the health and safety of our associates.
In light of COVID-19, we are complying with the CDC guidelines for
social distancing. The vast majority of Capital One roles,
including this role, have temporarily moved to work at home.When
Capital One returns to normal operations, this role may return to
the assigned onsite work location located in Las Vegas, Nevada.
At Capital One, we recognize that very few things are more
personal and important than your money, and financial well-being.
That's why we're looking for passionate, motivated, and tech-savvy
individuals for our contact centers who are eager to help our
A role at a Capital One contact center offers a unique
employment opportunity. You'll work for a Fortune 100 company that
still operates and innovates with the vigor of a start-up. You'll
develop transferable work skills in a job that helps customers when
they need it the most. You'll enjoy a generous benefits package at
a company where you're valued by leadership and your peers. If this
sounds appealing, then apply to join our Capital One family!
What you'll do:
In this role you will serve as central point of contact for our
Merchant Partners and customers as they apply for credit extension
in a primarily point of sale environment. Respond with a sense of
advocacy to our customer inquiries and seek solutions that exceed
our customer expectations. Utilize a variety of desktop tools and
work to analyze our customer financial condition in order to
determine credit worthiness. Offer personalized service to each
customer, and take responsibility to ensure our callers receive the
highest level of service while ensuring compliance with our policy
and regulatory expectations. Handle escalations and underwriting
decisions requiring a higher level of authority.
* Handle customer inquiries and new loan and/or account
information * Responsible for working to solve customer issues so
that existing or potential problems can be resolved * Demonstrate
acute problem solving abilities * Communicate both verbally and in
writing with other departments within and outside the division on
account related matters * Effectively decision requests for credit
extension requiring a higher level of experience and lending
authority * Able to successfully de-escalate complex situations
when presented to meet established goal of a one all resolution
Work at Home Technology Requirements:
* A secure home office environment that is free from background
noise and distractions
* A reliable private internet connection that is not supplied by
use cellular data (hot spot) * Cable or fiber connections are
* Internet service download speeds must be at least 5 mbps, with
10+ mbps preferred - check your download speed using a speed test.
A sample one can be found here. To test your home internet from
your personal computer at home, type www.speedtest.net into the web
browser of your personal computer.
* Sustained ability to maintain latency less than 250 ms in
voice calls is required
* Hard wired connectivity is preferred, any use of wireless
connectivity must be Private (non-public) and password protected
through WPA2-PSK (AES) encryption. If you have any questions about
your encryption, please consult with your internet provider * A
private network is password protected where you have ownership or
line of site to every device on the network
* Capital One reserves the right to request proof of internet
provider, speed and service package from the associate
* Requirements are subject to change, as new systems and
technology is delivered. Capital One reserves the right to modify
internet service requirements with sixty (60) days notice.
* High School Diploma, GED, or equivalent certification * At
least 1 year of customer service experience
* At least 1 year of experience in a call center environment *
At least 6 months of credit underwriting experience * At least 1
year experience using Google Suite products
At this time, Capital One will not sponsor a new applicant for
employment authorization for this position.