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Senior Customer Service and Credit Review Coordinator

Company: Feed 8
Location: North Las Vegas
Posted on: June 8, 2021

Job Description:

Locations: Sales - NV - Las Vegas, United States of America, Las Vegas, Nevada

Senior Customer Service and Credit Review Coordinator

Capital One prioritizes the health and safety of our associates. In light of COVID-19, we are complying with the CDC guidelines for social distancing. The vast majority of Capital One roles, including this role, have temporarily moved to work at home.When Capital One returns to normal operations, this role may return to the assigned onsite work location located in Las Vegas, Nevada.

At Capital One, we recognize that very few things are more personal and important than your money, and financial well-being. That's why we're looking for passionate, motivated, and tech-savvy individuals for our contact centers who are eager to help our customers.

A role at a Capital One contact center offers a unique employment opportunity. You'll work for a Fortune 100 company that still operates and innovates with the vigor of a start-up. You'll develop transferable work skills in a job that helps customers when they need it the most. You'll enjoy a generous benefits package at a company where you're valued by leadership and your peers. If this sounds appealing, then apply to join our Capital One family!

What you'll do:

In this role you will serve as central point of contact for our Merchant Partners and customers as they apply for credit extension in a primarily point of sale environment. Respond with a sense of advocacy to our customer inquiries and seek solutions that exceed our customer expectations. Utilize a variety of desktop tools and work to analyze our customer financial condition in order to determine credit worthiness. Offer personalized service to each customer, and take responsibility to ensure our callers receive the highest level of service while ensuring compliance with our policy and regulatory expectations. Handle escalations and underwriting decisions requiring a higher level of authority.

* Handle customer inquiries and new loan and/or account information * Responsible for working to solve customer issues so that existing or potential problems can be resolved * Demonstrate acute problem solving abilities * Communicate both verbally and in writing with other departments within and outside the division on account related matters * Effectively decision requests for credit extension requiring a higher level of experience and lending authority * Able to successfully de-escalate complex situations when presented to meet established goal of a one all resolution

Work at Home Technology Requirements:

* A secure home office environment that is free from background noise and distractions

* A reliable private internet connection that is not supplied by use cellular data (hot spot) * Cable or fiber connections are preferred

* Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type into the web browser of your personal computer.

* Sustained ability to maintain latency less than 250 ms in voice calls is required

* Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider * A private network is password protected where you have ownership or line of site to every device on the network

* Capital One reserves the right to request proof of internet provider, speed and service package from the associate

* Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Basic Qualifications:

* High School Diploma, GED, or equivalent certification * At least 1 year of customer service experience

Preferred Qualifications:

* At least 1 year of experience in a call center environment * At least 6 months of credit underwriting experience * At least 1 year experience using Google Suite products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Keywords: Feed 8, North Las Vegas , Senior Customer Service and Credit Review Coordinator, Other , North Las Vegas, Nevada

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