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Bilingual Spanish/Eng Customer Service Rep

Company: Encompass Group Affiliates Inc
Location: North Las Vegas
Posted on: June 8, 2021

Job Description:

Location: Las Vegas, NV officePosition Purpose and Description Encompass Supply Chain Solutions, Inc., a market leader in forward and reverse supply chain management and high-tech repair services, is seeking a customer-oriented person for an entry level customer service position. The prospective employee will determine our customers' needs; providing product information including up sale of products. This position currently offers work from home options.Position Responsibilities: An impressive telephone etiquette and skills to handle inbound troubleshooting calls. Ability to deliver excellent customer service internally and externally. Ability to build strong customer relationships and develop loyal customers. Proactively responding to product/service inquiries via telephone, email or fax Accurate at placing and processing of orders per Customer Service Representative guidelines Recognizing and acting on the opportunity to up sell additional products and services to customers. Follow-up on outbound calls, assigned cases and quotes in a timely manner. Follow up on all open quotes and unresolved customer inquiries. Properly and accurately documenting all calls is required. Able to promptly direct calls that come through the operator queue. Ability to work independently and efficiently to meet all deadlines. Adhere to all company policies and procedures. Required Skills Fluent in Spanish and English a MUST Preferred Education and Experience: High School Diploma and combination of equivalent experience will be considered. Customer service experience preferred Good communication (oral and written) skills Knowledge of MS Office applications such as Word and Excel. Typing proficiency of 40 wpm. Benefits Offered:Medical InsuranceDental InsuranceVision InsuranceLife InsuranceShort Term DisabilityLong Term Disability401K with company matchThis Company is an Equal Opportunity Employer

Keywords: Encompass Group Affiliates Inc, North Las Vegas , Bilingual Spanish/Eng Customer Service Rep, Other , North Las Vegas, Nevada

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