Typical pay range: $41.69 - $64.42
Sisters Family Clinic
ST. CHARLES HEALTH SYSTEM
RN - Clinical Operations Supervisor III
Manager of Clinic Operations
August 18, 2020
Creating America’s healthiest community, together
In the spirit of love and compassion, better health, better care,
Accountability, Caring and Teamwork
St. Charles Medical Group encompasses practices in three Central
Oregon counties and numerous specialties including family care,
internal medicine, obstetrics and gynecology, pediatrics,
immediate/urgent care, cardiology, pulmonology, rheumatology,
general surgery, cancer care, and sleep medicine. We
encourage collaboration between clinical and non-clinical staff to
assure we are providing our community with comprehensive and
compassionate health care.
The Clinical Operations Supervisor III (RN) provides
orientation, education and operational oversite for back office
This position supervises assigned Caregivers (CMAs and
ESSENTIAL FUNCTIONS AND DUTIES:
Responsible for the day-to-day operations of the clinic
including development and administration of policies and
procedures, regulatory compliance, documentation, collections,
billing, material management, day-to-day staffing, and staff
Oversee all aspects of clinic operations, in conjunction with
organizational policies and procedures, and regulatory
requirements, maintaining a friendly, professional, patient
Delegates tasks and projects to clinical staff. Maintains
Supports the Clinical Manager’s development and implementation
of clinic work plans to comply with organizational and clinic
goals. Implements clinic business and operational policies and
procedures within St. Charles Health System administrative
Maintains and demonstrates an in-depth knowledge of ambulatory
patient care principles, practices, standards, and techniques and
applies this knowledge in accordance with St. Charles Health System
policies and procedures and within laws and regulations governing
nursing practice in the State of Oregon.
Demonstrates advanced knowledge and analysis of the clinical
staff scope of practice. Maintains/builds clinical skills and
expertise by staying current in developments and knowledge of
practice area; promotes and develops in others excellence in
Promotes a patient-centered environment by clarifying,
integrating, and coordinating the roles of the medical assistant
with other members of the care team.
As necessary, performs clinical duties in the health maintenance
of patients (e.g. triage, emergency relief, etc.)
Oversees the Clinic’s Vaccine program by maintaining inventory
that meets demand and minimizes waste. Proficient with Alert IIS
reporting, policy and procedures; supports continuing MA education
and quality control related to all vaccine policies and procedures;
oversees maintenance of vaccine storage equipment and temperature
Participates in budget planning and maintains clinical
operations within budget by managing staffing, medical supply
inventory, caregiver workflows and productivity.
Oversees medical equipment and supplies in the St. Charles
Health System clinic. Interfaces with facility services department
regarding building issues.
Conducts and/or schedules training for staff regarding safety,
security, department procedures and service guidelines.
Conducts full complement of supervisory duties including, but
not limited to, hiring, coaching, mentoring, caregiver development,
and performance evaluations. Collaborates with the manager and
human resources in the corrective action process as
Maintains adequate staffing levels for clinic size and practice
type, coordinates coverage during staffing absences as necessary.
Complies with all St. Charles Health System Human Resource policies
Provides leadership, direction, training, and guidance to clinic
staff for which she/he is responsible. Assists staff in defining
their continuing educational needs.
Promotes teamwork as a means of improving communication, issue
identification, and problem solving.
Supports and fosters an environment of continuous improvement
through management principles and engages with improvement efforts
in the clinic and within the medical group.
Demonstrates, promotes and maintains focus on patient-centered
care, and demonstrates the importance of the organization
mission, vision, and values.
Ability to formulate, initiate, institute, and supervise sound
human resource, business and operational practices.
Serves as formal contact for patient complaints. Resolves
patient questions and issues that require supervisor support.
Ensures that financial and operational goals are achieved and
develops reports on variances. Has a comprehensive understanding of
all components of the billing function. Excellent financial
management skills, focusing on budget development, expense
management and variance reporting.
Considers new lines of business and revenue, and coordinates
development with St. Charles Health System administration.
Assists new provider in setting up his/her practice. Works with
St. Charles Health System administration to develop marketing plan
for new providers.
Assists Director of Clinic Operations with the implementation of
marketing and strategic planning for the clinic and any other
duties related to the successful management of the
Responsible for A/P invoice processing and purchasing
Maintains current knowledge of St. Charles Health System
computerized Practice Management and EMR systems, and network
functions. Has clear understanding of the use of CPT and ICD-9/10
Provide oversight to the coding, charge and payment capture in
the St. Charles Health System computer system. Assist with
implementation of St. Charles Health System billing policies.
Provides coding, charge, and payment input into computer system
Establishes and maintains effective relationships and
communication channels with physician and caregivers, through
regular meetings and both written and verbal communications.
Facilitates and/or coordinates clinic staff meetings.
Participates in organizational committees and meetings,
sometimes held off-site.
Meets with medical staff clinic leader on a regular basis to
identify issues and problem solve.
Creates, inspires and implements a department culture and
leadership that embraces St. Charles Health System
vision. Coaches and leads staff to achieve and exceed the
standards required to accomplish this. Continually evaluates
and adjusts the steps necessary to meet this vision and motivate
staff to achieve this in their daily work.
Responsible for budget development, regular monitoring,
accountability and meeting all operational targets for all areas
within span of control.
Conducts all activities with the highest standards of
professionalism and confidentiality. Complies with all applicable
laws, regulations, policies and procedures, supporting the health
system’s corporate integrity efforts by acting in an ethical and
appropriate manner, reporting known or suspected violations of
applicable rules, and cooperating fully with company policies and
Role models two-way communication of the St. Charles Health
System mission, vision, values, and strategic plan for the
Delivers customer service and/or patient care in a manner that
promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the
organization, as required or assigned.
Required: Licensed Registered Nurse (RN). Applicants must
graduate from a state-approved nursing program with a practical
nursing certificate, diploma, or an associate, baccalaureate or
master´s degree in nursing.
Required: Current Oregon RN license. CPR/BLS. Valid
Oregon driver’s license and ability to meet SCHS driving
requirements. Ability to travel to business
functions/trainings/meetings and all St. Charles Health System
Required: Three (3) years nursing experience in a
healthcare setting OR five (5) years relevant, licensed clinical
experience in addition to current RN license and at least one (1)
year of nursing experience.
Preferred: Five (5) years nursing experience in a
healthcare setting. Primary Care experience. Previous
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment
(PPE) required to perform the job safely.
Continually (75% or more): Use of clear and audible speaking
voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10
pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead,
carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting,
carrying, pushing or pulling 11-15 pounds, operation of a motor
Never (0%): Climbing ladder/step-stool,
lifting/carrying/pushing or pulling 25-50 pounds, ability to hear
whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust,
vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
Schedule Weekly Hours:
First Shift (United States of America)
Is Exempt Position?
Scheduled Days of the Week:
Shift Start & End Time:
7:45 am to 5:00 pm