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Front Desk Clerk

Company: MGM Resorts International
Location: North Las Vegas
Posted on: January 10, 2022

Job Description:

PRIMARY PURPOSE:As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.PRINCIPAL DUTIES AND RESPONSIBILITIES:Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service BasicsDeliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outsEnhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guestsPartner with Housekeeping and other related departments to meet guest expectations and special requestsEnsure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling proceduresControl and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finishPerform other job-related duties as requestedMINIMUM REQUIREMENTS:High school diploma or equivalentWork varied shifts, to include weekends and holidaysPREFERRED:Post-secondary educationSix (6) months previous cash handling experienceOne (1) year face to face guest service experienceBilingual, with English as the primary or secondary languageExperience in a similar resort settingExperience in sales

Keywords: MGM Resorts International, North Las Vegas , Front Desk Clerk, Other , North Las Vegas, Nevada

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