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Client Services Administrator

Company: Pitney Bowes
Location: North Las Vegas
Posted on: January 15, 2022

Job Description:

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.We actively look for prospects who: Are passionate about client success. Enjoy collaborating with others. Strive to exceed expectations. Move boldly in the quest for superior and best in market solutions.Job Description:You are:A detail-oriented individual who will prepare outgoing mail by reviewing proper date, postage and barcodes prior to being placed into production. You are a hard-working contributor who can help the company meet their mailing productivitystandards.You will:

  • Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated.
  • Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated.
  • Enter and retrieve information using computer systems and applications to update records, obtain information for others.
  • Respond to most questions and problems.
  • Administer all databases to include, but not limited to
    • Input and update of customer address, client meter information, USPS paperwork requirements, mail quality issues, client blast e-mail communications, and TQM compliance
    • Assist in managing and building client relationship with small to medium customers by being proactive in preventing issues.
    • Assist in analysis and presentation to operations team as needed.
    • Notify management of issues or changes required to enhance and maintain client retention.
    • Complete special reports for clients as necessary (e.g. client billing reports).
    • Conduct customer survey phone calls to address the quality of service the client is receiving.
    • Handle incoming client calls and coordinate as necessary with PB staff.
    • Assist investigations and resolutions of customer mailing concerns arising from services provided.
    • Check with QC and QA for any customer mail issues and take appropriate steps to resolve
    • Coordinate with staff on client start-ups, special mailings, or specific customer requests.
    • Assist with invoicing process for customers to ensure timeliness and accuracy through monthly review
    • Call customers regarding collection of accounts receivables.
    • Provide back-up support in absence of others
    • All other duties as assigned.Your background:As aClient Services Administrator, you have:
      • Demonstrated minimum of 1 year customer service experience
      • Ability to organize, prioritize and handle multiple work assignments
      • Ability to lift up to 50 #s, walk, stand, stoop, and bend 80% of the time with or without accommodation.
      • Strong knowledge of PC applications; MS Office suite of products
      • Excellent verbal, written, presentation and interpersonal communications skills
      • Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment
      • Able to handle difficult customer situations with professional and courteous attitude
      • Based on operational need; must have a flexible schedule to work overtime, which may include weekends, holiday, and/or a different shift with limited or no advance notice.Our Team:Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS. For completing this work, Presort Services receives discounted postage rates. By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion pieces of mail annually. We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.We will: Provide the opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally ()Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Keywords: Pitney Bowes, North Las Vegas , Client Services Administrator, Other , North Las Vegas, Nevada

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