Senior Risk Coordinator (Bilingual)
Company: Capital One
Location: North Las Vegas
Posted on: May 13, 2022
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Job Description:
Las Vegas (62050), United States of America, Las Vegas, Nevada
Senior Risk Coordinator (Bilingual) Candidates must live within
approximately 100 miles driving distance of 89144, 23060, 23320 or
33634 --- --- and be comfortable coming in person whenever required
with no less than 24 hours notice. Associates handle inbound or
outbound calls with existing customers. Associates should educate
customers on account status, attempting to solve customer problems
and/or attempting to secure a payment or make payment arrangements.
The goal is to help our customers build and retain a strong credit
standing and maintain a customer for life. Successful candidates
will need to complete a Language Assessment Responsibilities: ---
Manage inbound and outbound collection calls- in both English and
Spanish --- Perform account level research --- Overcome objections
that customers have about making payments toward their account and
help them to understand their account(s) and responsibilities ---
Become familiar with and follow Company guidelines and procedures
(computer based training, classroom training, timecards, e-mail,
training, etc) --- Attend team meetings --- Update account
information and complete appropriate documentation to ensure
accurate reporting on accounts Work at Home Technology
Requirements: A secure home office environment that is free from
background noise and distractions A reliable private internet
connection that is not supplied by use cellular data (hot spot)
Cable or fiber connections are preferred Internet service download
speeds must be at least 5 mbps, with 10 mbps preferred - check your
download speed using a speed test. A sample one can be found here .
To test your home internet from your personal computer at home,
type www.speedtest.net into the web browser of your personal
computer. Sustained ability to maintain latency less than 250 ms in
voice calls is required Hard wired connectivity is preferred, any
use of wireless connectivity must be Private (non-public) and
password protected through WPA2-PSK (AES) encryption. If you have
any questions about your encryption, please consult with your
internet provider A private network is password protected where you
have ownership or line of site to every device on the network
Capital One reserves the right to request proof of internet
provider, speed and service package from the associate Requirements
are subject to change, as new systems and technology are delivered.
Capital One reserves the right to modify internet service
requirements with sixty (60) days notice. Basic Qualifications:
High School Diploma, GED, or equivalent certification At least 2
years experience in Customer Service Bilingual - Fluent in Spanish
and English Preferred Qualifications: At least 2 years of
experience in collections or recoveries At this time, Capital One
will not sponsor a new applicant for employment authorization for
this position. No agencies please. Capital One is an Equal
Opportunity Employer committed to diversity and inclusion in the
workplace. All qualified applicants will receive consideration for
employment without regard to sex, race, color, age, national
origin, religion, physical and mental disability, genetic
information, marital status, sexual orientation, gender
identity/assignment, citizenship, pregnancy or maternity, protected
veteran status, or any other status prohibited by applicable
national, federal, state or local law. Capital One promotes a
drug-free workplace. Capital One will consider for employment
qualified applicants with a criminal history in a manner consistent
with the requirements of applicable laws regarding criminal
background inquiries, including, to the extent applicable, Article
23-A of the New York Correction Law; San Francisco, California
Police Code Article 49, Sections 4901-4920; New York City---s Fair
Chance Act; Philadelphia---s Fair Criminal Records Screening Act;
and other applicable federal, state, and local laws and regulations
regarding criminal background inquiries. If you have visited our
website in search of information on employment opportunities or to
apply for a position, and you require an accommodation, please
contact Capital One Recruiting at 1-800-304-9102 or via email at
RecruitingAccommodationcapitalone.com . All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations. For technical
support or questions about Capital One's recruiting process, please
send an email to Careerscapitalone.com Capital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site. Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, North Las Vegas , Senior Risk Coordinator (Bilingual), Other , North Las Vegas, Nevada
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