Dispatch Supervisor

Company: Transdev
Location: North Las Vegas
Posted on: May 26, 2023

Job Description:

Job Purpose or Scope - -To provide day to day supervision to the dispatch department. -Major Responsibilities - ----Provide adequate work schedules to ensure all aspects of the department are covered with skilled staff and relate to the Dispatch Manager. ----Identify and respond to service issues in live day and report to the Dispatch Manager any concerns that need to be addressed with the Service Provider. ----Adhere to written policies and procedures and report any discrepancies and procedures to the Dispatch Manager. ----Provide counseling both verbal and written to employees when needed. ----Consistently review employee performance and identify areas of strengths and weaknesses and develop an "action plan" with the Dispatch Manager to reward or prepare a training plan to increase the skill level of the employee. ----Relay to the Dispatch Manager any service levels that may hinder reaching productivity/On time goals. This would include identifying areas where there is too much/to little service during certain time periods of the day. ----Work with the Dispatch Manager in recruiting potential new hires and be involved in the interview process. ----Schedule all new hires to work with OJT and identify specific tasks and timelines. ----Conduct a 60 day skill assessment for all new hires. ----Other Duties as assigned.Minimum Experience & Skills Required - -

• 1-3 years of previous dispatch experience
  • -Ability to lead a team -
    • -Exceptional Customer service Skills. -
      • -Ability to successfully negotiate. -
        • -Excellent multi-tasking ability and possess excellent time management skills. -
          • -Must be able to work flexible hours. -
            • -Prefer one year supervisory experience. - - -Physical Requirements & Working Conditions - ----Able to sit prolonged hours, stress resilient, office type call center environment -California applicants: -Please for CA Employee Privacy Policy.

Keywords: Transdev, North Las Vegas , Dispatch Supervisor, Other , North Las Vegas, Nevada