Parts Counter Associate
Company: TEC Equipment, Inc.
Location: North Las Vegas
Posted on: May 27, 2023
Job Description:
About Us:Headquartered in Portland, Oregon, TEC has 30+
locations from Seattle to San Diego to the Midwest, serving
thousands of customers across Washington, Oregon, California,
Nevada, Arizona, Nebraska, Iowa and South Dakota. TEC Equipment
features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium
duty trucks, Wabash trailers and Cottrell auto transport trailers.
We offer a large and desirable inventory of new Mack and Volvo
heavy-duty trucks and all makes of used trucks. Our full-service
line-up also features quality parts, state-of-the-art service,
collision centers and fuel, leasing/rental, financing, and
insurance. Our locations are authorized service centers for Mack,
Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly
offers the convenience of one-stop shopping for all
trucking-related needs.Overview:Our Parts Department has an
opportunity for a Parts Counter Sales Associate to join our team.
In this position, you will sell parts to all available customers,
find new opportunities for sales by seeking to understand each
customers challenges and needs, and create valued customer
relationships. Sales are completed over the counter, through the
shop (Service Department), or on the phone. Creating valued
customer relationships is dependent on embodying TEC Equipments
value proposition throughout all customer interactions. Your top
priority will be to create a seamless experience for our customers
between the Warehouse, Parts Department, and Service Department.
Responsibilities:
Assist Service Technicians in
selecting parts needed for repairs in process and ensure that
Technicians submit a Parts Requisition before charging out the
parts; file requisition copy with repair order.Maintain a constant
flow of parts to the service department in order to keep
Technicians on the floor working.Occasionally assist walk-in
customers in selecting required parts & suggesting companion
parts/add-ons and offer specials to ensure customer is exposed to
the full product line.Safely pull purchased parts from stock in a
timely and accurate manner.Determine availability of parts that are
not in stock, submit an emergency order if needed by
customer.Answer phone calls before three rings & provide price
quotes and other requested or applicable information as well as
looking for opportunities to learn more about the customer.Notify
Shop Foreman and customer immediately when ordered parts arrive;
keep supervisor updated on any delays so customer is aware of the
estimated arrival timeSet up orders for daily shipment, delivery,
and/or pick-up.Assist Service Technicians in selecting parts needed
for repairs in process and ensure that Technicians submit a Parts
Requisition before charging out the parts; file requisition copy
with repair order.Maintain a constant flow of parts to the service
department in order to keep Technicians on the floor working.Verify
will call and back order files weekly and return to vendors or
restock items as directed.Qualifications:
Prior customer service experience.At
least 3 years of experience in truck/automotive parts counter
sales.Valid driver's license and able to meet insurance
requirementsForklift experience and ability to become forklift
certified by TEC Equipment is preferred.Ability to maintain
predictable and reliable attendance and work in a safe and alert
manner.Ability to prioritize and complete multiple requests and
responsibilities effectively and timely.Benefits:TEC provides our
employees and their families with a full menu of health, wellness,
and retirement benefits. New hires are eligible to participate in
TEC Equipments comprehensive benefits plan the first of the month
following your date of hire. Choice of two comprehensive medical
plan options that include prescription drug coverageChoice of two
dental plans that cover preventative and diagnostic care, basic and
major services, and orthodontia for childrenVision care, discounted
hearing exams, and hearing aids401(k) retirement savings plan with
company contributionLife, accident, and disability
insuranceEmployee Assistance Program (EAP)Education assistanceSeven
paid holidays, vacation accrual of at least 48 hours per year, and
paid sickStatements:All offers of employment are contingent upon
successful completion of all applicable screenings.We are an equal
opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, gender identity, sexual orientation, national
origin, disability status, protected veteran status, or any other
characteristic protected by law. Pursuant to the San Francisco Fair
Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will
consider for employment qualified applicants with arrest and
conviction records.
Keywords: TEC Equipment, Inc., North Las Vegas , Parts Counter Associate, Other , North Las Vegas, Nevada
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