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Associate Patient Care Coordinator

Company: UnitedHealth Group
Location: North Las Vegas
Posted on: September 20, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM
The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols.-- Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes.-- Supports the teams in meeting financial, clinical, and service goals.
Work Hours: Monday to Friday 8:00am to 5:30pm--
Location: 7061 Grand Montecito Pkwy, Las Vegas NV 89149
Primary Responsibilities:

  • Provide exceptional service to all customers
  • Responsible to greet patient and check patient in and out.-- Ensure demographics including insurance information are correct in TouchWorks/APM and update as necessary per Standard Work
  • Collect appropriate copays and adhere to all cash handling policies
  • Schedule appointments as necessary, verifying correct visit type and Primary Care Provider empanelment
  • Responsible for waiting room management - cleanliness, communicate pertinent information to patients and ensure all patients have been assisted
  • Work with back office staff to ensure smooth patient flow
  • Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
  • Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
  • Performs other duties as assigned--
    What are the reasons to consider working for UnitedHealth Group?---- Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.--Some of our offerings include:
    • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
    • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
    • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
    • 401(k) Savings Plan, Employee Stock Purchase Plan
    • Education Reimbursement
    • Employee Discounts
    • Employee Assistance Program
    • Employee Referral Bonus Program
    • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
    • More information can be downloaded at:--
      You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
      • High School Diploma/GED (or higher)
      • 1+ years of experience in a role requiring strong communication and customer service skills both in person and via phone
      • CPR certified or able to obtain certification within 30 days of hire
      • Must possess independent means of transportation during work hours for job related tasks such as, but not limited to, floating----
        Preferred Qualifications:
        • 1+ years of experience in a health care setting
        • 1 year of previous Medical Assistant experience--
        • Knowledge/understanding of CPT/ICD-10 coding
        • Intermediate knowledge in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
        • Understand insurance programs and basic managed care principals such as referrals and prior authorization
        • Must be able to resolve patient issues and problems in a positive manner--
          Nevada Residents Only:--The hourly range for Nevada residents is--$16.00 to $27.31. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.--
          At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
          Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
          UnitedHealth Group--is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
          #RPO, #Red

Keywords: UnitedHealth Group, North Las Vegas , Associate Patient Care Coordinator, Other , North Las Vegas, Nevada

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