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NOC Analyst, Lead

Company: Belcan Corporation
Location: North Las Vegas
Posted on: August 16, 2019

Job Description:

A NOC Analyst, Lead opportunity in Las Vegas, NV, is currently available with Belcan. This is a full-time, long-term opportunity, with benefits. Clearance Required: This position requires you to possess an Active Top Secret or Q-Level Security Clearance. A DoD Secret/SSBI Clearance, will also be acceptable! Description: You will lead a Service Desk / Network Operations team, working in a 24x7x365 environment & you will provide service desk leadership for all NOC analysts. You will be interacting with cybersecurity personnel at customer sites, various levels of management, as well as outside agencies. You may-be-asked to travel, local and nationwide (approximately 10%). You will be a positive, flexible, self-starter requiring minimal supervision, & able to excel in a fast-paced environment. Your communication skills are critical, verbalizing & providing documentation to both technical & non-technical audiences. You will be detail-oriented & have the ability to multi-task effectively. Duties and Responsibilities: *Your position may require shift work based on 24x7x365 operations. *You will supervise the activities & personnel associated with providing technical services to customers by identifying, prioritizing, & confirming resolution of reported problems with IT systems & services. *You will ensure that all phases of support, including installations, upgrades, software, hardware, operating systems, & operating system configuration issues, are properly coordinated, monitored, tracked, & resolved. *You will create & manage escalation procedures & ensures service levels are maintained. *You must Document, Track, & Monitor problems to ensure resolution in a timely manner. *You will develop information technology projects and provides strategic management & objectives for the NOC team. *You will develop & inform evaluations of NOC personnel to ensure the efficient operation of NOC functions. *You will assess any need for any system reconfigurations (minor or significant) based on request & maintenance trends, & make recommendations. *You will oversee development & dissemination of help sheets, usage guides, & FAQ lists for end users. *You will also oversee the development, implementation, and administration of NOC staff training procedures and policies. * You will support the current reporting of enterprise metrics for network & cybersecurity operations. * You will maintain enterprise customer point of contact information. * You will also provide initial remote troubleshooting, analysis, and triage of reported events. * You will act as both an external & internal-facing point of contact to facilitate handling of problem reports and escalate technical issues and communicate network status * You will support software & hardware issues & ensure stable system performance. * You will execute engineering tasks in support of system performance tuning on workstations, applications or network infrastructure in support Linux, Unix, Microsoft Windows operation systems services, observe industry best practices, standards, and procedures. * You will support the maintenance & monitoring of the system/server infrastructure to include patching, system upgrade, backup, & configuration. * You will conduct problem management process (root cause analysis) attempt to determine the real or underlying cause of an incident in order to prevent future recurrences. Also support forensic analysis, triage and break fix of system server/server related trouble tickets. * You will be tasked with Tracking & Documenting daily work tasks & issues & communicating them with the rest of the team. * You will assist in account management for internal users and external subscriber organizations. * You will perform certification and professional development training to remain current on technologies and to improve skill sets and efficiency. * You will be tasked with Tracking & Documenting daily work tasks and issues & communicating them with the rest of the team * You will update management on operational & staffing issues. Minimum Requirements: *Due to the location of the work, you must be a U.S. .Citizen. *Clearance: Active Secret w/SSBI Investigation; Top Secret or a Q-Level Clearance. *Bachelor"s Degree (Bachelor"s Degree can be substitute with 4 years of work experience in computer & information technology related field)! *Minimum of two-three years" experience supporting or supervising network operations / service desk / call centers *Minimum of Five Years work experience, in an overall Network Operations environment. *Customer service focus, & strong interface/communication skills. *Demonstrated strong problem solving & root cause analysis (RCA) skills. *Ability to ask relevant questions of customers & engineers in support of problem resolution. *Ability to work independently with little supervision. *Ability to follow procedures & work instructions to perform tasks. *Identify process gaps & proactively improve system inefficiencies. *Excellent written & verbal communication skills. *Ability to support shift work *Compliance with DoD 8570 CND IAT-I, IAT-II, or IAT-III within six months. Desired Requirements: *Bachelor"s Degree in Computer Science, Information Technology or related discipline *Current DoD 8570 CND IAT-I, IAT-II, or IAT-III Certifications How To Apply: If you are interested in this Lead NOC Analyst opportunity in Las Vegas, NV, please apply via the, 'Apply now,' link provided. As an employee with Belcan, you will be part of one of the largest technology & engineering firms in the United States. We maintain a small-company atmosphere as well as open communication at all levels of our organization, allowing for much more dynamic decision-making processes. We offer flexible schedules as well as an excellent mentoring system to ensure that you have all of the knowledge and tools you need to meet a diverse range of engineering challenges. You will also have opportunities to advance to positions of greater responsibility, including management roles. Your hard work and professional dedication will-be-rewarded with a competitive compensation package. Belcan is an equal opportunity employer. EOE/M/F/D/V Build a challenging and rewarding career with an industry leader!

Keywords: Belcan Corporation, North Las Vegas , NOC Analyst, Lead, Professions , North Las Vegas, Nevada

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