Senior Customer Service Representative - Las Vegas, NV
Company: Optum
Location: Las Vegas
Posted on: May 12, 2025
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Job Description:
$1,500 Sign-On Bonus for External Candidates
Optum NV is seeking a Senior Customer Service Representative to
join our team in Las Vegas, NV. Optum is a clinician-led care
organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral
part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a
global organization behind you so you can help your patients live
healthier lives. Here, you'll work alongside talented peers in a
collaborative environment that is guided by diversity and inclusion
while driving towards the Quadruple Aim. We believe you deserve an
exceptional career, and will empower you to live your best life at
work and at home. Experience the fulfillment of advancing the
health of your community with the excitement of contributing new
practice ideas and initiatives that could help improve care for
millions of patients across the country. Because together, we have
the power to make health care better for everyone. Join us and
discover how rewarding medicine can be while Caring. Connecting.
Growing together.
This position is full-time, Monday - Friday. Employees are required
to work our normal business hours of 9:00am - 6:00pm PST. It may be
necessary, given the business need, to work occasional overtime.
Our office is located at 4750 W Oakey, Las Vegas, NV.
We offer 4-6 weeks of paid training. The hours during training will
be 7:00am to 4:00pm PST, Monday - Friday.
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Primary Responsibilities:
Acts as a resource for handling staff inquiries regarding policies
and procedures.
Training: Trains newly hired staff and works as a mentor to develop
good working habits to ensure the success of the troupe.
Displays positive behavior and regularly supports department
efforts to improve employee engagement and morale. -Remains
accountable and implements information derived from staff meetings.
Conduct and administers team huddles and updates/reminders.
Satisfactorily completes additional tasks and special projects as
assigned.
Accuracy: Maintain a quality assurance audit score of 95%. -Acquire
no more than 12 scheduling errors in the calendar year.
Send and receive tasks and emails to provider offices to assist
patients with medical care and escalated issues.
Other duties as assigned
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. -Required
Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR Older
1+ years of experience in a Call Center or Healthcare
environment
6+ months of experience in Scheduling
6+ months of experience in Managed Care or Healthcare insurance
industry
Experience with computer and Windows based programs including
-Microsoft Word, Excel, Outlook, Teams
Ability to work our normal business hours of 9:00am - 6:00pm PST.
It may be necessary, given the business need, to work occasional
overtime
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Preferred Qualifications:
Medical Terminology
Working Knowledge of EPIC
Medical Assistant experience
Bilingual (English/Spanish)
Surgery/procedure scheduling experience
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Soft Skills:
Able to demonstrate customer service and proper telephone
etiquette
Critical thinking skills (absorbs concepts rapidly, detail
oriented)
Ability to multi-task
Excellent communication/interpersonal skills
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The hourly range for this role is $16.88 to $33.22 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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OptumCare is an Equal Employment Opportunity employer under
applicable law and qualified applicants will receive consideration
for employment without regard to race, national origin, religion,
age, color, sex, sexual orientation, gender identity, disability,
or protected veteran status, or any other characteristic protected
by local, state, or federal laws, rules, or regulations.
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OptumCare is a drug - free workplace. Candidates are required to
pass a drug test before beginning employment.
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#RPO #RED -
Keywords: Optum, North Las Vegas , Senior Customer Service Representative - Las Vegas, NV, Sales , Las Vegas, Nevada
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